Just returned from Now Larimar and need a vacation...

Just returned from Now Larimar and need a vacation to recover from our horrendous over all experience. The hotel managed to make an already rough last day even worse and basically wiped out all the de-stressing that happened. To start let me mention that i was part of a wedding group that consisted of about 45 people most of witch at this point are steaming mad and have stated they will never return, most of the steaming mad part comes from the handling of our last day at the resort but i state what we dealt with throughout the entire week do to space limits on reviews and only touch on last day.

We had multiple issues over the week with several members not getting rooms cleaned on several days and even when cleaned sheets were not always changed. there were issues with towels not being replace several rooms had AC that was barely working to the point of rooms being damp all the time and mold growing on the incense sticks by weeks end also i had completely broken AC do to a burst pipe one night, several issues with mini bars not being restocked or not properly restocked i.e. only the water being replaces if at all.
I personally had to restock my water 2 days in a row, after the first day i spoke to the Preferred Club rep and she personally guaranteed the next day it would be fix guess what it wasn't... no restock. I then went down again and spoke to the same girl who apologised and pointed to her book showing where she logged the issue and insisted it would not happen again... guess what it did so on the 3rd time she made arrangements for it to be dealt with right then and promised something special in our room that night. Guess what we got ... NOTHING!... no fruit basket, no wine/champagne, no chocolates on a pillow absolutely nothing more than an empty promises.

this place is also a pressure sales environment try and avoid the main lobby at all cost and don't fall for the gold key coupon scam. is a sales pitch for the vacation club. hell we were harassed by beach vendors and excursion people daily and even vendors at one nights entertainment.

Service at the pool bars was sketchy at best with my wife and several of our party waiting up to an hour for the server to come back around with our drinks on several occasions .. typically we would just go up ourselves to avoid the delays .. now as for drinks ... no consistency at all for the most part you never could get the same drink made the same twice unless you got the same bartender.

Food though I will say was the only shining spot of the entire trip .. normally it was all great from the beach food to the restaurants... with that said the only issue here is they "nearly killed" one party member who had a nut allergy. He had to go to the hospital over the situation ($3500 total cost.. get trip insurance peeps). apparently they have a card that he should have received at check in to give to the restaurant so be sure to ask for it if you need it.

Now, our last day of hell.
So travel company canceling our flights without notice this issue was not caused by the resort at all but started at 7:30 am and lasted till 11:30 am when a rep showed up and i pushed for a fix... that fix was arranging for the added day at the resort do to the delay of 1 day for the flights. Here's where the resorts bumbling started. Sunwing rep says all good just go chill by the pool we on the other hand did not trust the info so proceeded to go to the lobby to speak to the Preferred Rep and they said it wasn't all good... they were still clearing details with sunwing and that we could all or in part be moved to a different resort so we asked how long to know? 30 min, unfortunately that 30min turned into 6+ hours of not knowing where we were going to sleep and constantly having to check back if he had rooms. by the end it took till 6pm for the last room to be issued and that's after several confirmed clean rooms *pics* not being clean and several people having to make more then one move to find a room that was clean. i left a lot out do to review space here fyi. so my end point AVOID