It was the first time that my partner and i have ...

It was the first time that my partner and i have eaten here and it will certainly be the last.
We were very disappointed, firstly out starters were brought to us without cutlery, serviettes or side plates and weren't told where to find them.
Then we went to collect our mains from the carvery servery, we had only mains on our plates, I had gammon and egg, rather than it being a nice piece of gammon steak I got 3 pieces of thinly sliced gammon off of a joint, my partner was served a burger, at no point were we told you helped yourself to sides, and as this was the first time that we've eaten here we had no idea we served ourselves.
Again we weren't offered condiments and at no point were we asked if everything was okay with our meal ( if we had have been asked or if the assistants were approachable then the review may have been avoided). Sorry I hate to leave poor reviews but I really would not recommend the highway man. Very disappointing.