Jim Matthews

Review of The Essex, Vermont's Culinary ...

We were really quite disappointed. I've never lef...

We were really quite disappointed. I've never left a negative hotel review, but the Essex was simply subpar.

The bed sagged really badly; when we asked that it be addressed they replaced it with a similarly damaged mattress and box spring. My back is still a mess almost a week later!

Additionally, the housekeeping was terrible (I honestly wonder if they aren't experiencing financial difficulties): missing towels and mugs on arrival, coffee was never refilled, no extra roll of toilet paper (seriously!), empty kleenex boxes and the list goes on...

Luckily we spent more of our time outside of the resort than on-site.