Steven Heselden

Review of Keller mortgage

My dealings with this outfit were nothing short of...

My dealings with this outfit were nothing short of a nightmare. Ashley Siler refused to communicate with me after sending me a quote. Had to complain to a manager to get Thomas Jemczura. He started out better but it went downhill fast. Thomas totally screwed up closing disclosure and had to postpone the closing. My payoff on current mortgage was delayed by three days for some unknown reason. The title company had to call me and put me in the middle to get anything done. I called Keller constantly with no return calls. Finally they sent the wrong loan payoff amount to the title company last minute. The title company tried to talk me into canceling but it was too late. The title company called them the chop shop of lenders as they sell their loans only after a couple of payments to them. That s a good thing as I would hate for them to manage my loan. This outfit is total incompetence. Good rates but not worth the inept customer service. They simply can t deliver.