I'm using 'West4' station in Manhattan every day t...

I'm using 'West4' station in Manhattan every day to transfer to the 'E' train. The escalator to the upper floor does not work for 3 weeks!!!. Why? Nobody even put a note explaining what happens.
There are so many elderly people and people with disabilities and even people who cannot take stairs need this escalator!
Another thing that drives people crazy: the MTA announcement regarding train delays or other issues happens most of the time during arrival of other trains with so much noise that nobody even understands a single word. Why don't they take into consideration that there are many people who hardly understand English especially when it is so noisy.
How long we'll wait, like in most Europeen contries, to see electronic screen with arriving time and if there are any delays. It is a shame, that we live in the greatest country in the World with such a poor public transportation.