We came here for a meeting, and the original hotel...

We came here for a meeting, and the original hotel told us that we didn't allow late check-out, even for SPG Gold members like us. However, room service administrator Cecilia has met our needs with us, but this is also because of the medical situation. We are very grateful to her for taking the extra time and energy to help us solve this problem, so let us not worry. Thank you, Cecilia!