N

The company that manages Alta Mar at Broadwater (P...

The company that manages Alta Mar at Broadwater (Pacifica Companies, LLC) is the worst company I've ever dealt with in my life. I lived at Alta Mar at Broadwater for 2 years. During this time I always paid on time and kept my apartment in good condition.
A month after my lease ended I called Alta Mar to get an update on when my security deposit would be returned. The site staff member notified me that they had sent all of my information over to the management company (Pacifica Companies, LLC) and they would be issuing the check. She provided me with a phone number to reach out to them. After calling daily for a week I finally received an email from Cesar a "Business Manager" with Pacifica Companies saying my refund check had been processed and would be "out to me shortly" and he would provide tracking. Fast forward 35 days and nothing has been sent, no further response from email and no one at Pacifica Companies will provide any follow-up information. I went back to the site staff at Alta Mar at Broadwater for assistance in finding out the status of my refund and they said there was nothing they could do. The site staff member said they don't have a point of contact at Pacifica Companies that they could contact to get an update. That should be a huge RED FLAG for anyone interested in living at Alta Mar at Broadwater. I would HIGHLY RECOMMEND looking elsewhere for an apartment solely based on the management companies lack of professionalism and poor business ethics. As of today 7/11/2019 it has been 85 days since the end of my lease and I'm still waiting for my refund.

Comments:

No comments