The hotel looks beautiful but looks can be deceivi...

The hotel looks beautiful but looks can be deceiving, I stayed in a tower suite and sweet is was not. We asked for small refrigerator to put drinks and snacks in and they wanted to charge me $35 a day. We ordered room service and was told that our food would be delivered in plastic carryout containers not dishes and bowls as you would expect in a GRAND hotel, the restaurant that we liked the best was closed two of the days that we were there. We asked if we could get a "complementary " room upgrade as I was here to celebrate my birthday and was told that by me being in the suite that I had there was no upgrade from there but that they would put me on a higher floor with a "BETTER" view we ended up on the 22nd floor in the west tower with a view of the rooftop of their parking garage, I expected more for $400 a night.