Beware!! Do not stay here. The Harbor Club will ov...

Beware!! Do not stay here. The Harbor Club will overcharge your credit card by thousands of dollars and make zero efforts to remedy the situation.

I am a Gold Hilton Honors member and spend tens of thousands of dollars a year at Hilton properties for both personal and business. Whenever I plan a work trip with colleagues, I make sure we all stay at a Hilton. This is no more. I am done.

This story is long but worth the read, so bear with me. I will be providing screen shots of every thing. In summary, do not stay here. They are dishonest, will steal your money, and then make excuses and never remedy the situation.

This trip was a nightmare beginning 2 weeks before my stay. Here is the breakdown of my timeline:

November 2018:
Booked trip via the Hilton Honors site using points plus money. All together when I booked the total came to about $1400 plus points.

March 1, 2019 :
Two and a half weeks before our stay, I go into the app to get some information on the hotel, only to find that someone at the Harbor Club has changed my reservation to a room that would be $3400 plus points!!!! When I emailed them to ask what happened, they blamed the Hilton system (you ll find the blame game is a trend in their operation and nobody at the Harbor Club takes any accountability for their failures) so I canceled that reservation and had to rebook our stay.

3/20 - 3/26
We stay at the Harbor Club for 6 nights. There are some bumps with the customer service during our stay (most employees look and act miserable), but overall it was adequate, albeit there is not much to do at the hotel itself. When we check out, the total came to $2130 with $1500 for the room and $630 in incidental charges.

3/27
The nightmare continues!!

I check my credit card online and see that they had 7 total transactions from the Harbor Club as follows:
- $1500
- $630
- $1500
- $630
- 300
- 255

For a grand total of just over $5000 charged to my card for a $2100 stay.

I am told by DEY MYERS that the refund will be processed by March 29th. It was not. I emailed asking for status and was completely ignored.

I had a trip to DC planned for that weekend with my college girlfriends that I had to cancel, not knowing when the bogus $3000 overcharge would be refunded.

As far as I am aware, they are not communicating with my credit card about the disputed transactions. These people have absolutely zero concern over fixing the issue.

So by April 5th, still being ignored after a mediocre vacation, a ruined girls weekend with my friends who I never see, and I STILL have not been offered any type of compensation.

FInally, I am offered 22,509 bonus points plus half off my next stay at the Harbor Club (hahahahah LIKE I WOULD EVER STAY THERE AGAIN!!!!). They of course never came through with either offer.

It is now over two months since my return, and needless to say, the points have yet to be credited to my account. I have dozens of emails from several people in "management" at the Harbor Club, assuring me they have requested the points to be credited to my account. At this point, I expect this issue to never be resolved.

Never ever stay here.