I have been considering writing this review for al...

I have been considering writing this review for almost a week now and I figured since my experience at Thorps is still bothering me, its time to write. I am always looking for constructive reviews on google so hopefully this will help as a learning experience and also to any future clients visiting your salon for the first time. I had been searching for a salon to go to in Madison for months. I also get nervous to get my hair cut and end up never getting the courage to actually do it. When I found Thorps and read through the reviews and went through your website I felt like maybe this would be an amazing experience for me, because that's exactly what I was looking for. The reason being that 2018 had been an incredibly traumatizing year for me, I lost my sister and my grandmother and had completely let myself go in terms of self care and hair care. When 2019 hit I was ready to find myself again, I needed a fresh start, and for me going to a salon and re vamping this long, dead, dull hair of mine was the perfect way to get myself out of this rut. When I called to make my appointment, the receptionist was super friendly, I told her that my hair was very long and I needed it to be completely revamped because I couldn't stand it anymore, she said ok great I am going to put you with this certain stylist (first problem) and we set my appointment. In the week to come I was getting more and more excited for this experience I was ready to go to Thorps and leave there feeling like a new person. I was getting more and more confidence as my appointment got closer to decided that I was going to go for a super cute short hair cut and I was so excited. When I got to the salon I was ready, ready for this change, ready to feel like a new woman and get out of this whole I had fell down. When I first met my stylist she was super nice, we talked for a few minutes and I told her a similar story that I told the receptionist, that my hair was just dead and weighed down and I just needed something completely new. After she washed my hair we sat back in the chair to talk about what I wanted, I showed her the picture and said I really wanted to just chop it all off, she paused and stated that those styles really weren't her specialty and if I wanted a haircut like that I would have to reschedule with someone else. I was a little shocked at that, I wasn't sure why she was only able to do one style of haircut? My hair was already wet and washed so I decided to at least have her get rid of some dead ends so that my appointment wasn't a total waste. She did a nice job, gave me a nice normal haircut. I think she could tell when she was done that I was just ready to leave. I was so disappointed. I walked out of your salon in tears, for me this day was supposed to mean something, I was supposed to walk out feeling beautiful and amazing, instead I left feeling like I had the same heavy, weighed down hair that was just a little trimmed up. It was so upsetting. I am not sure why you have stylists that are limited to one style of haircut? This is something that you should make your client very aware of , especially because when I called all I said was that I had long hair and I wanted something completely revamped, I never said I wanted a long haircut. Does this mean that your clients are not allowed to change their mind about their desired haircut before their appointment if they are booked with a certain stylist or else they will have to reschedule with someone else? If this is how you operate and have certain stylists for certain haircuts you should make this very clear to your clients. I'm not sure why you would want to limit your clients to like that. Are your stylists not required to take continuing education so that they can become more versatile and able to provide a wide array of services to your clients, to include multiple styles of haircuts? I did end up scheduling 2 other appointments with the correct "short hair" stylist to come back and get the haircut and color I wanted, which after some thought I will be cancelling.