When I was given deluxe room: 1) It was horrible t...

When I was given deluxe room: 1) It was horrible to me as a senior when I was arranged to a room far and deep from the lift. 2) It was disgusting when I smell the bed sheet not changed when I checked in. 3) my appetie turned off when I saw lots of rubbish outside the room window 'platform'....why can't I be granted a super deluxe room as a gold card holder?! most of the time the room cost me thousands of ringgit when I lose money in casino, and no satisfying rebates or rewards, how cruel....