Neema N

Review of The Henderson, A Salamander Be...

Horrible experience. The staff are rude and carel...

Horrible experience. The staff are rude and careless. When we checked in there were a couple customers complaining to the front desk. One had her air conditioning broken the night before. Not a good way to start our vacation. Service was non existent. We went to rooftop bar and no one came to take our order for 15 minutes. There was 1 bartender with more than 8 people in line waiting on drinks so we left. The beach is not very close but like a 5 minute walk which is a drag with kids and beach toys. We finally had to call for housekeeping to come clean our room since it hadn't been cleaned still at 4:30 PM! The rooms are not sound proof at all. You can hear the next rooms and top rooms footsteps. Not sure how this place gets any good reviews.