Was not notified that the pool in fact was open bu...

Was not notified that the pool in fact was open but by reservation. When i called, they told me it was closed. The lines to check in and out were long and somewhat unorganized. I was given the wrong room, had to go down to be given a new one. & the new one wasn't pleasant either, but we stayed. We used to really love staying here. But i think that was my last trip.