Sarah Bridgeman

Review of De Vere Royal Bath Hotel, Bour...

This hotel is an absolute disgrace! Was booked for...

This hotel is an absolute disgrace! Was booked for our first wedding anniversary weekend so should of been a enjoyable time but I can assure you it was not when we arrived at the hotel.

After finding another hotel in Bournemouth I demanded a refund to be passed over to the manager on duty that day who informed me this could not be given back to me in the cash I had paid for even though it was still sat in the receptionists drawer!
Clearly customer service training is not something this hotel take pride in as the managers attitude was appalling and damn right rude!
Three days later and I m still waiting for the money to be put back into my account!
Please if you read this review do not waste your time worth this hotel in my opinion it should be shut down!!