I came to order my signage and I can overhear one ...

I came to order my signage and I can overhear one employee discussing with the front-desk about another employee's bad job. That's not supposed to be discussed especially in front of your customers. My order was also delayed for over a week, left uncut when I came, color was not even close to what I provided, given an expensive quote for installation(was told 2.5hrs job but took me 20mins) that was simply sliding the signage into a box. They said the 2.5 hrs includes drive time, but my business is only 3-4mi away. I was promised that it would only take 3 days to finish everything. The whole delays, cost my business and had to cancel & move my opening event. Also expect, their front-desk has a habit of promising to call you back in a few minutes but nope.