My husband surprised me with an over night stay he...

My husband surprised me with an over night stay here for my bday. Granted I had a great time but it was not due to the hotel but to my husbands surprises he had lined up for me. Positives:
Beautiful grounds, very nice bathroom, great shower, housekeeper that brought us the extra robe had the best smile ever! Very nice pool and hot tub area as well as very nice locker room. The server/bartender Maria at the lounge was very professional and polite.
Negatives:
The room itself was not as clean as it should've been. The ceiling and wall paper was dusty and dirty, little menu card in the room was soiled with old food stains, drapes were dusty. My husband set up a surprise party for me and reserved seating at the fire place for us but when we got down there, it was occupied by another family and we had to wait 30 minutes beyond the reservation time we had. The food was subpar at best, not what I expected from a place of this stature. My husband also booked the package that included complimentary breakfast but was almost charged for it. They didn't comp it until he reminded them of the package AND the mishap that took place in regards to our party reservation not being set up on time. And finally the spa reservation he booked for our couples massage was 30 minutes late also. The therapists were running behind that morning. When they were finally ready for us, we were greeted by two woman who seemed to be confused as to who was massaging who. Needless to say they argued in front us and made my husband feel as if neither of them wanted to have him as their client. Completely unprofessional. I felt bad for my husband. The massages were pretty bad and not relaxing at all. I work in the hospitality field and I am always encouraging my husband to leave gratuities but he didn't want to in this instance and I didn't blame him. All in all I had a great time because of my husbands planning, the quality time we had together and because of our friends who came to celebrate with us. This location however did not WOW us or meet our expectations and we will not be returning. For the same amount of money we will drive to downtown and receive better service, food and atmosphere.