I worked with Tommy and had a painless time purcha...

I worked with Tommy and had a painless time purchasing a 2016 Focus coming in to look at the car and walking out with the title in about 3-3.5 hours. The price was more than fair; the sales staff were not pushy or overbearing; and the vehicle came with a certified pre-owned stamp of approval. They also put a fair amount of work into the car prior to selling it. That said, the grade driver for this review was due to that fact - their work - and questions I now have about their maintenance team. They replaced both headlight assemblies prior to my purchase and I didn't happen to notice until today that my passenger side headlight (~27 inches off the ground) was misaligned (hitting a wall about 6.5 to 7 feet high when parked at 25 feet away). No big deal, figured I'd take it in during daylight and they'd quickly correct their mistake for a new customer as it is an easy fix, plus I didn't want to mess with it after work and drive home blinding everyone I drove past. I proceeded to sit in their lounge for 1.5 hours for what took me about 20 minutes (and that was more than it should have taken me as I was putzing around)...and the best part is that they did NOTHING to fix it. After 1.5 hours, one of the easiest fixes a mechanic can make to a car, was not rectified...at least they didn't charge me. I'm hesitant to ever go back because simply put: I do not trust their mechanics anymore.