Monica M

Review of Volkswagen Corpus Christi

I am not sure about the sales department but the s...

I am not sure about the sales department but the service department can be a little shady. I dropped my vehicle off and was given a price for service I was receiving of $270( oil change and radiator fluid flush) I made sure it included fluids and fees and was settled to make that payment plus tax when I pick up my vehicle. The guy who gave me initial pricing was not there when I went to pick up my vehicle so this other service guy closed my ticket and proceeded to add an additional $73 in fees making my total approx $343. I brought it to his attention and he saw where I signed on what fees where expected to be charged and he proceeded by apologize and removed those fees right away. There s been another instance where one guy gave me a price of $510 for parts and labor and another guy priced $600+ for the same work so it just doesn t sit right with me. Be a bit more transparent on pricing and fees and I wouldn t have to second guess whether I take my car in for service with you guys or not.

Aside from that I really do like the videos mechanics send with detailed info on what they did and recommend. And every time I go through front doors sales men are quick to open the door for you and are polite.