The Eden Crest staff were very gracious and helpfu...

The Eden Crest staff were very gracious and helpful when booking, checking in, and checking out. We needed to accommodate 3 different sets of adults, 3 kids, and 2 dogs - we were very happy to find a very nice cabin that would do this. We were about 20 minutes from the Parkway, in the mountains.

The view was gorgeous, the cabin was beautiful and nicely appointed, with multiple TVs throughout, but the configuration was different than we expected. We expected 2 private bedrooms with full baths, but there was really only 1 private bedroom (the second bedroom was a 3rd floor loft that overlooked the 2nd floor, including the kitchen, dining area, and living room/TV.) Basically, everyone had to go to bed at the same time because otherwise the folks in the loft "bedroom" had all the light and sound from the 2nd floor in their space.

The 1st floor had a two nice, spacious couch / TV areas, with a pool table, air hockey, and video games plus a full bath. The only problem was that the two pull-out couches (full size) were diabolical instruments of torture. I personally had to sleep on one of them, and I'm a heavy sleeper that has slept fine in many a sleeping bag, armchair, or pull-out couch. But on these particular pull-out beds, the middle of the bed was significantly higher than the head or the foot, so it was like sleeping on a triangle, with my pelvis at the highest point. I tried turning sideways to avoid the middle, and discovered that the springs were broken so the mattress would fall out of the frame. My 3 kids and I (on the two pull-outs), ended up just putting the mattresses on the floor to sleep.

For the amount of money we paid, I would have expected higher quality pull-outs. Pull-outs will never be perfect, but this was just completely silly. The experience did provide us with some good standup comedy material, but I would not book another cabin with the expectation of actually being able to sleep on any of the pull-outs. (Note: there also was a pull-out couch in the 2nd floor living room, but it had similar issues as the 1st floor pull-outs; besides, anyone in the living room disturbed the 3rd floor loft sleepers.)