1. Can't get parking directions... concierge didn'...

1. Can't get parking directions... concierge didn't understand that Houston street has no valet parking and unable to explain where I can just park and unload the car.
2. Night front desk. No greeting, no welcome... just asked if I had dl and cc after I told wanted to check in.. looked put out and sleepy. No "have a nice night" or anything usually associated with nice hotels. 11pm
3. Wanted ice... ice machine broken although sign says "ice machine in here"
4. Moved to 2nd room with king bed after I was told it is possible... clerk never asked if I prefer king or queen bed despite checking in with my wife. Had to change rooms... this one looks better and this room not moldy smelling. We are tired and it is late... driving all day
5. Next day room refuses to heat up.... have to call for engineer to come ... he says he will manually have to open or close some broken flap whenever I need to change from heat or cold... makes a big deal that cannot knock on door despite my calling and asking for help due to do not disturb sign still on doorknob to prevent maid from waking us up... says he cannot knock due to "company policy"... how about company policy of working heater? Welcome to hotel? People can give directions? No company policy to say "welcome" or ask preference for beds? Etc?
6. Getting fed up and wanted to speak with hotel manager... front desk said no manager can speak to me... can get call back in 5 minutes... 60 minutes later, no call.. now wife asleep having nap and promised call will wake us up... I see the problem... management doesn't care and it trickles down to uncaring employees, dysfunctional heaters, moldy smelling rooms... I suggest to everyone to consider motel 6 as they have heaters in rooms and generally friendlier staff and better correction of mistakes despite being lower star ratings...
This hotel has 4stars but in reality is just a decaying old building with staff and management that don't give a damn. Last year stayed at 3 star hotel near same area and had much better experience... hope this helps someone avoid disappointing stay when you perhaps want some luxury down time.