Carol Millhoan

Review of UPMC Montefiore, Unit 4 South

Unfortunately my daughter and I have had six, week...

Unfortunately my daughter and I have had six, week long stays at four different hospitals in two states over the past 11 months. The nursing and aid care at Montefiore has been the worst. Twice sheets with holes were placed on the bed. The first time I thought it was an anomaly. When it happened the following day I was told they were experiencing problems with their laundry.

Problems are understandable. Failing to correct them is not.

I asked to have the sheets changed in the morning. There were blood spots on them from a draw the night before. Seven hours later they still were not changed. I asked a second time. Then I received the sheets with holes and was told if I didn t want holes, it would take anoti5 hours.

Urine was collected in a hat. It was never measured or emptied until I asked that it be done. After it was emptied, the hat was not rinsed out. It sat there with remnants of urine until I brought it to someone s attention.

Housekeeping emptied trash once a day. Afterwards, overflowing canisters and trash dropped on the floor would be ignored until it was brought to someone s attention.

When shortcomings were brought up, the typical response of staff was to justify why they do things the way they do them.

No complaints about the doctors. Nursing staff and aides leave a lot to be desired. From the patient s perspective, staff has a big impact on the experience.