Terry schommer

Review of Diplomat Resort & Spa

We stayed from May 22-27. When we got here we were...

We stayed from May 22-27. When we got here we were told that our room was not ready and was told they would send us a text when our room was ready. After having an early start of the morning at 4:00am. Not happy but went and sat and had a drink. After 4:30pm we were not called yet after my husband went over to the front desk to stand in line again. We got to the desk and another person realized that our room that was reserved in Jan was not a balcony room. A member of management came over to see what was going on the woman pointed at the screen. He put in something and upgraded us to an ocean view. That would be good except for the fact that we couldn't get out on the balcony!! When complaining to the same member of management about not being able to get out on the balcony he thought that giving us a ocean view would make us happy!!! Sorry I PAID for the room with a balcony!!! I had to take our pictures through the door that went out to our balcony!! Very disappointed to their handling of this matter. Sorry we will not be back!!