sarmite jolkina

Review of Finnstown Castle Hotel

Would not go back. Hospitality low.

Would not go back. Hospitality low.
We stayed for 3 nights,but on very first night we wanted to leave. we were put into very small,dark room in Garden suite, had to ring and ask if we can have room in castle and we had room. Don't understand why we that same room in castle was not offered on first place.From the look there was quit a few rooms free?????
Some bar staff were sharp and rude,left us feel unwelcome.when i ask barman on very first night,which gin would he recommend, he answered quite sharp " i don't know and i don't drink gin" and walked away. Second night we did not use bar or restaurant. on our last night we went for dinner in lounge area, we were waiting more then 30 min for someone to take our food order,after us asking and stopping few waitresses we got served.then we were offered desert menu, we were ready to order but again we waited for 20-40 min and no one come over to take order, We felt unwelcome and uncomfortable and just left lounge area. When we walked into Jim's bar, man behind the bar was so friendly and we had a such a lovely evening there and enjoyed live music.Felt like we were in different hotel. I wish that all staff in Finnstown Castle Hotel would be like barman in Jim's bar on sat night, if I remember correct his name was Savvas, man from Greece.
P.S SAVVAS YOU MADE OUR NIGHT. Thanks