Courtney Forey

Review of Sun Studio LA

I have been going to Sun Studio for nearly two yea...

I have been going to Sun Studio for nearly two years and have been a loyal customer coming in about once a week for a spray tan. It s always been a quick in and out experience and have loved my results. Once the pandemic hit I was unfortunately hit with pay cuts. I put a hold on service memberships (lashes, spray tan) through my bank so that I wouldn t get autodrafted during this closed period of time as I could not financially afford to be hit with charges that were forgotten to be turned off or skipped (I ve had a lot of double charges and duplicated auto drafts that are a nightmare to get refunded on in the past not here but it s made me more weary). I received a text in July asking for payment, I was unaware they were open so I text asking if they are. I am then told that they were open in June, part of July but have had to close again on July 15th. Kevin, the manager in this scenario proceeds to tell me he will waive the 15 days in July but I have to pay for June. I am very upset by this as I ve received no emails or notifications of the reopening. He then tells me that they ve posted numerous times on Facebook, Instagram, and sent 4 emails. I do not follow them on social media, but I did check my email and not a single message from them. I told him I would pay a prorated amount for the days they were open in July but it was unfair to ask me to pay for June when I was never made aware of the reopening. He then says waiving the month on July, even though they were only open 15 days, was the best he could do. I asked him to send me proof that all of these emails were sent to me, if they had I would pay for the month of June. He then sends me an email with all the promotional emails attached but NO PROOF that they had ever been sent to me prior! I ve now started receiving emails from them daily so clearly my correct email address was never on file. We could not come to an agreement so I asked my membership be canceled IMMEDIATELY! He then proceeds to tell me he is sending me to collections....over $84!! I am so furious but went ahead and paid it as I m tired of dealing with this mess. I ve also asked to speak on the phone several times and asked the salon to have him call me, but he s refrained. I m sad to end a membership with a place I loved but I will not support a business that doesn t appreciate and work with their customers. I understand they ve been hit with financial loss, but we all have and as a business owner you have a lot more to lose when you are greedy and don t value your customer relationships.