I tried calling to ask ONE question, not only did ...

I tried calling to ask ONE question, not only did the machine take a good five minutes to get out as much information as possible, i guess so they don't have to actually talk to someone. then once you get through that whole monologue and finally get the extension to speak to an operator, it immediately says there is no operator available and then disconnects you. No 'please hold'. Granted, their machine had A LOT of information that i needed but not all of it.