W

Warde

3 years ago

my sister arrived yesterday early in the morning s...

my sister arrived yesterday early in the morning so the reception told her that the room is not ready until 2 or 3 p.m . She went to rest and relax in the lobby while the room will be ready for her . Then after couple of minutes someone inside the hotel stole her Gucci bag that I do not know how much it is!!! that contain her mobile and credit card ,ID card money and a lot of things. security camera shows that 2 guys did it. So where have the security guard been ? where is the hotel staff ? Imagine she was tired after almost 9 hours trip then this happend to her . then after that hotel did not do anything as Compensation just 2 green apple sent to the room later !!!!! . the room itself was not quiet also as maintenance work was somewhere around . what a strange way of dealing with such problem.

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