Carlos was very friendly and informative. However...

Carlos was very friendly and informative. However, I do have TWO complaints. When a customer calls, the person who takes the call should inform us that if we bring our car in around 11 or 11:30, that we might be adding another half an hour onto the wait time due to mechanics taking time out for lunch. AND, really, Toyota is one of the top selling cars (LOVE MY PRIUS) and yet the Northridge branch does NOT have a car wash? This facility needs to get it together.