Jastine Salvador

Review of Shangri-la's Edsa Plaza Hotel

it was nice staying in the room and front desk wer...

it was nice staying in the room and front desk were so nice and accommodating. I want to give credits to Sir joseph in front desk for good assistance and able to solved minor issues in billing.He was able to assist us to our room since bellboys were not available that time.

But we do have concerns in Heat restaurant personnel. We decided to have dinner in Heat. But they positioned us in an uncomfortable area. Very cold knowing we have kids with us and far from the food. Then they assumed that we were walk-in guests even if we kept on saying we are checked in the hotel.But they still insisted we are walk-in guests. There's no problem if they'd assumed us as walk-in guests but we are offended by the way they treated us and for not believing us that we are checked in guests. And same problem occur while having breakfast.They asked us if we want some coffee or chocolate drinks but nothing arrive.Though we manage to asked the waiter to have water instead.I hope management will address this to the restaurants and avoid future instances again. But over all we enjoyed everything and planning to go back on February but probably not dine in Heat restaurant anymore.