Clive Gower-Collins

Review of Hilton Hotel New Zealand

The service standard of the staff was among the be...

The service standard of the staff was among the best I have encountered in this country. Consistent across different roles too. The room (509) was substandard. The bathroom had not been properly cleaned (child hand prints in the tile area among other signs) and the lower shower sills showed obvious rot in the timbers, plus the lowest edges of the door and sills looked to have lacked a good scrub in some time. Both of us were struck enough by this that we purchased cleaning material and cleaned the tub before using it (to be sure it was done properly). For the price point I was disappointed - suggest people wanting to stay around that area consider the Heritage instead