No doubt MRO is able to undercut its competition w...

No doubt MRO is able to undercut its competition with pricing it sets for its medical provider clients, because it routinely fails to abide by federal and state specific pricing guidelines for medical records copying. MRO routinely overbills for medical records requested from its medical records providers. Even when the billing errors are brought to the company's attention, and corrections requested, MRO frequently refuses in direct violation of federal regulations or state statutes. Meanwhile, the patient's records are held hostage until full prepayment is made.