This company is a scam I had a claim about one of ...

This company is a scam I had a claim about one of my brand new all white duvet blankets being destroyed and the lady Joan at head office denied my claim before doing any research about what happened and to find out the machine was damaged and seeing there was damage to the machine that was repaired after my call and claim she should have done the research before denying my claim she saw she was wrong. Very unprofessional and just a lady having a power trip with her job. SMH coinamatic machines are always dirty and broken there to cheap to buy new machines so people's clothes are not being cleaned and dried properly, o also forgot to add that sometimes the machine takes money for a whole load ypu dont even realize it's missing unless you write down your amount and call it in... then u have to wait over a month to get your money back and the machines still are not fixed. Unprofessional and disgusting.