My wife and I were in SF for Labor Day weekend. W...

My wife and I were in SF for Labor Day weekend. We rented bikes from Blazing Saddles and while we were tooling around in Mill Valley my derailer got off-center and my chain started dragging so bad on it that I could hardly pedal my bike. We called Blazing Saddles and they told us to go to Studio Velo and they should be willing to fix it for us. I did that and upon arriving and describing my situation, the sales associate quickly shut me down and told me all of their mechanics were swamped. She told me I should go down the road to Tam Bikes. I explained to her that my bike was essentially not rideable and she literally said, "It's a mile away and downhill." I proceeded to Tam Bikes where they not only fixed my bike in about 60 seconds but they proceeded in having a long conversation with me and gave me directions, etc. I would not recommend Studio Velo simply based on their customer service -- go to Tam Bikes instead as they don't seem to judge.