To be upfront I am a volunteer for my local zoo so...

To be upfront I am a volunteer for my local zoo so I know what I am talking about. This zoo was bad from the moment we drove through the gate with 36 people on a charter bus. 6 of which are handicap and need scooters. Parking attendants refused to allow us to drive to entrance gate to drop them off. 2. After walking to gate they only had 1 young lady, who was doing her best, to check in 7 people for scooters plus take care if people who needed tickets. The zoo does not allow you to reserve scooters on line..why not? Pittsburgh zoo is smaller and you can reserve there. This would save a lot of headaches. It took over 1 1/2 hrs to get them all checked in. 3. 1 of the scooters broke down and she had to make 2 phone calls and wait for 2 hrs to have someone cone get her. Why so long? 4. It was raining all day...be warned...both the monorail and tram close down in the rain. Both of which cost you extra. So your money was wasted. 5. Worst, you could not get a straight answer out of any employee or docent on directions. The maps were terrible and so was the signage to try to navigate around. All 35 people, many zoo volunteers, were very disappointed in this visit and we wouldn't be back.