Jeffrey Mitchell

Review of Lenovo (Raleigh-NC-USA)

Never buy a Lenovo! Terrible customer service!! ...

Never buy a Lenovo! Terrible customer service!! I can't express this enough. My $2,300 laptop totally melted down after only 10 months. It cost me $98.84 to ship it back to them on Sep 14, and they've had it now since 9:30 a.m. Sep 20. They don't have the three parts needed to fix it. My case was "escalated" to a mysterious department in North Carolina, called Customer Relations. You can't get in touch with these people--no email, no phone number--and in the meantime, I've been without a PC for a full month now. I call the technical support office daily, and they claim they don't have a phone number. They promise to call me every time, yet they do *not*. I wish I'd never heard of Lenovo! Never buy this brand!!