The service area is really nice. The waiting area ...

The service area is really nice. The waiting area is top notch.
The way we get treated on our last 2 visits leaves a lot to be desired. Very unhappy. We drive over 3 hours to have our car worked on. We make an appointment and it takes hours before they ever even start on our car.
The service manager is lacking on communication we end up calling them most of the time to get an update on our car.
Unfortunately they are the only Audi dealer around. I guess we are stuck with them.