Came here for 2 night stay with my family. We had ...

Came here for 2 night stay with my family. We had the junior suite and the room was showing it s age but overall was nice and spacious. There was a HUGE lack of communication between the staff.

They offered me afternoon tea since
I had the junior suite and I asked about the timing and no one mentioned that I require to reserve 24hr before I show up.
I asked for birthday cake (that I would pay for) for my son s birthday while our stay and they totally forgot about it, even though I reminded them when I checked in. The valet parking staff took about 45mins to bring my car.

I made a complain and they offered me 50% discount on my in room service for dinner that I had.

Overall, beautiful hotel and it s starting to show it s age a bit. Staff was confused but friendly. I heard so much about the hotel, but very unfortunate experience. Don t see myself going back.