I had the worst experience at this dealership. Th...

I had the worst experience at this dealership. They provided very poor post-sales customer service and they backed out of a signed contract. I went in a week ago Wednesday to inquire about the Infiniti Q50. After test driving and working with one of their salesman (David Haoxiang), I signed an Agreement to Lease a 2015 Infiniti Q50 which they insisted was available for me. They were aggressive in the sale but I was happy with the deal. The agreement was finalised and signed by the sales manager (Martin Singer) and then I worked with the Financial Services Manager (Cruz De Lampeo). I was told they would get back to me in a day or two to confirm the date the car would be available (which would be around a week).

The following Monday (5 days), I hadn't heard anything. David called and suggested I need to purchase additional packages so they could provide a car. This phone call seemed like a sleazy way to make an up-sell. I advised I did not want or need to add additional packages, and was not willing to pay more.

Another 2 days passed (1 week since I signed the original contract) and I still had not heard from anyone. I tried calling David and Martin, before finally getting through to Cruz. He initially told me my car should be available in just a couple of days. He then called me back to tell me they didn't have a car for me, and after another phone call a little later he told me they were going to make it "right" by offering me the equivalent 2016 Q50 for "only $63 more a month". I insisted it should be at the same price since I had a signed contract. Cruz said he would review with sales manager and promised to get back to me by the end of the day. The day passes without a call back.

The following day I get a text from David (which was unprofessional). I called him back to leave a voicemail, and returned the text. I also called Cruz back and left a voicemail. Neither of them returned my call. It had been 8 days since I had a signed contract and nobody was giving me any answers, and they still had my $1000 deposit. I went to the dealership that evening, and nobody could help me out but they finally gave me back my deposit.

I questioned how they would treat a customer who backed out on the contract and I am sure they would keep the deposit. My time was wasted, and I lost over a week in my search for a new car, however I have not been compensated in any way. Throughout the 8 days, nobody seemed willing to communicate with me, and they seemed to happy to hang on to my deposit without holding up to their end of the agreement. I was consistently ignored or lied to.

I don't understand how a car dealership of a luxury brand would act this way. I have previously purchased Acura, Lexus and Audi and always been treated well. I also don't understand how they can back out of a contract. I am still looking into possible courses of action. I would advise going to another dealership to avoid dealing with this type of situation.