I had shoulder replacement surgery at Mercy Gilber...

I had shoulder replacement surgery at Mercy Gilbert, my first hospitalization there. I knew I had an outstanding surgeon, PA, and anesthesia team because they are known to my family and I have previously been treated by the surgeon and PA. Clearly, this was the right hospital for this surgery! I am a retired hospital company CEO and because of familiarity with hospital systems and culture have high expectations for service, efficiency, and collaboration that distinguish excellent hospitals. My experience is that MGMC is an excellent hospital! I was impressed with the consistent friendliness, efficiency. and engagement of every staff member including nursing, all OR services, environmental service, OT, PT, lab, food service and admissions staff...EVERYONE with whom I had contact. The hospitalist internal medicine physician was thorough in his assessment, well-verse in my specific history and needs, a super communicator, and collaborative in treatment options...and equally personable and engaging. Explanations, responsiveness to my queries and changing needs were exact and timely, and nursing staff went overboard in making sure all written instructions upon discharge actually exceeded what was required to be certain I didn t miss a beat. I have told my family and friends that I have absolute confidence in MGMC and, based on my experience, they will be well-served there if they have a future hospital need.