My friends and I visited a few months ago. We are ...

My friends and I visited a few months ago. We are young adults. This is important to keep in mind. Our room was scheduled to be ready at 2 pm. We arrived at 3 pm. The room wasn't ready. Ok fine, whatever. We waited a bit. By a bit, I mean FIVE HOURS LATER- that's right, at 8 pm, the room was finally ready. But it wasn't even the room we paid for. The reason I say we were younger is because the staff probably thought they could take advantage of us due to our inexperience. They did. Which leaves me here. You may accommodate older couples well, but the younger people are what will bring in your business in the future. If you keep this up, you won't last forever.