madebyrchl

Review of Sterling Homes Edmonton

This review is for my experience on the past sales...

This review is for my experience on the past sales manager which who got the commission (i guess - unfortunately), my current sales manager and the overall of the house.

- the past sales manager, Graham Salmon, which transferred to a different home builder, was terrible (sorry to say but that s the truth!). First of all, he s very sarcastic to his clients (to us!), 2nd of all he just keeps on promising whatever will be on the house but we never got it.
He didn t told us about that pocket size of the house being to slim... feels like we re in a duplex house. For a first time homebuyer, I think you have to explain everything because we dont know those terms and it s a very overwhelming experience.
I told him I wanted a bigger kitchen and he said it s an upgrade, but I dont care, we can pay for it but we didn t get the upgraded kitchen.
I wanted an undermount sink, I guess it s an upgrade as well, but didn t get it either.
He didn t talk about all the upgrades we could have done to our house, like the 9 ceiling upgrade. When we went to the showhome of the exact model of our house, the sales person there told us that that is a 9 ceiling high, so I thought that is what we re gonna get, no one mentioned that it was an upgrade. I went to Graham and said I really liked the showhome and told him I like the kitchen, the ceiling, and everything despite the slimness of the house. He just keeps pn agreeing that the house is nice never told us we have to upgrade everything we have in our house.
The refrigerator included in their package is smaller than what I wanted, 33 wide.. I wanted a 36 wide.. He said I can t upgrade it anymore because that s the package.

- my current sales manager, Deborah Gordon, and her assistant/sales assoc, Courtney Burke, they were both awesome. Could not say anything against them. They were both very helpful though they re not the one who sold the house to us. They fixed most of the things I wanted that I didn t get..
I got a bigger kitchen though it wasn t the one in the showhome, they got me an alternative and very huge kitchen island (10 feet!!!)
I got the 36 refrigerator I wanted. She emailed someone from Trail Appliance to help me with it.
very simple to communicate with them, and explain everything we have to know. And they treat us like a friend, but with respect as a client.

- overall of the house, it s ok.. it s not the best of course, it s not everything I wanted, but it s livable, especially we got the view we wanted (backing of the pond). Some of my walls already have dents, I dont know if that s because it s new and the drywalls are still a bit soft, or it s just really flimsy. But they said there will be touch-ups on our 3rd month here so we ll see. The hardwood floors are very hard to maintain, but I think it s really like that for that kind of floor. We still don t have window blinds, or curtains cause I didn t know I can upgrade it (AGAIN!) to have blinds, and even the door is crystal clear (unfrosted), people can see us from outside, I didn t know (again!) that they will not put anything on it like tint or frost.

There s just a lot of things I didn t know, I admit it. It s just we re a first time homebuyers and this processed is very overwhelming so a help and further explanation will be very great. We re gonna spend almost half a million for a house we didn t get everything we wanted, ESPECIALLY THE CEILING! We can renovate everything but not the ceiling so I am disappointed!! But good thing I like our current sales person otherwise I would have cancelled everything, or whatever....