Laurette Pieters

Review of UZ Antwerpen

As the ombutsdienst is on vacation, as a patient y...

As the ombutsdienst is on vacation, as a patient you must take the law into your own hands with the relevant department of doctor or head of service. Which leads to frustration with the relevant doctor or head of department. They are unable to solve related problems, therefore the relationship between doctor and patient breaks and the patient eventually leaves the hospital with negative experiences and never returns.
Positive points: Staff treat the patient as to how it should be
Work points: Heads of service etc ... Respect is hard to find for the patients.

Good morning Arjana Cools,

Thank you from your call after 1 year and 6 months I finally get to hear YOU on my voicemail then and on a Friday at 7.30 am.
The message that you have left or recorded is not correct by any means !!!!

Now correct this misunderstanding !!!
I do not file a complaint against you which you mention on the phone, I do expect an answer to my 2 emails and registered letter that I sent to you last year THAT IS DIFFERENT FROM what you think !!!!

You colleague has misunderstood the telephone message and has passed on the respect for the patients to her. It is still possible to look for her .But she is in a school I have heard.
Finally, I had also learned that she has only been working on the ombutsdienst for 5 months.
Then you should already have a bit more experience and be able to guide patients when you work at the ombutsdienst.
More confidence would also be a plus for patients if they report a problem to you.
Know your file about this and provide professional advice ... what else does an ombutsdienst serve ... ???

I remain very kindly do not scrape you there are ombutsdienties that do their work where you can learn a lesson from !!!!

After 30y UZA I consulted the ombutsdienst for the second time in 2016, what will I get the door NOW !!!
Your colleague before you had more experience and knew how to treat the patients.
Since it is hard to find with you.
Do you think you are MORE than me, we are all whatever function you perform.

You can continue to email me or contact me by telephone about this. You will always receive an answer that was far from your liking in 2016.

Know your file about this and provide professional advice ... what else does an ombutsdienst serve ... ???

Would say stand in my shoes how would you react about this if you were treated like this ... ???