Tried calling three days in a row. 40minute hold t...

Tried calling three days in a row. 40minute hold times to schedule appointment. Very difficult to do while at work. After the wait over the phone, I learn not yet assigned doctor, message will be sent to provider. They have 72hours to reply. When they do call they leave a voicemail and there are no direct call back numbers to their office. Have to start over again with appointment line to message to waiting for a call. System needs to be reevaluated.