I called the Alan Webb Mazda service department ex...

I called the Alan Webb Mazda service department explicitly to schedule an oil change, (one of those I d purchased in advance for the lifetime of my Mazda). I also mentioned that there was probably some kind of recall work that probably needed to get done. I was told it would be a two hour appointment. I scheduled a vacation day and made plans for other errands that same day. When I arrived, I was told there was a second recall that was needed and that it would be a six hour appointment. I got a rental car and made arrangements to pick up my car this morning at 7:30.

The recall work was done but when I asked about the oil change I was told they hadn t done it and that I hadn t asked for one. I m certain that s not the case; the free oil change is the only reason I bring my Mazda to Vancouver! If I d only wanted the recall work I d have taken it to a dealership in Portland where I live. This appointment was my third attempt at scheduling the oil change.

I am regretting both the lifetime oil change purchase and buying from Alan Webb. If I find I have an unexpected day off, even a week ahead they never have a service window so I always need to use vacation time and plan it two+ weeks in advance for an oil change. Which they may or may not do.

Ticked off because they ve already gotten my money but if I want to get the value of my purchase I have to continue to go back there.