I've dealt with Botach over the years and have had...

I've dealt with Botach over the years and have had so-so experiences with them. I can deal with a lot because their prices are typically the best.
Unfortunately this most recent transaction will be my final. I ordered a product and was shipped the wrong item. I cannot fund the RMA form on their website and no one picks up the phone, responds toe-mail, or attempts the "chat" function. I guess I'm just going to have to dispute through my CC company.