On 11-20-17 at approx. 5 pm my wife was called by ...

On 11-20-17 at approx. 5 pm my wife was called by someone in scheduling to schedule her for an appointment. They could not speak clear english. When my wife asked her to repeat herself she got snotty and said 'why can't you understand me, I speak clearly". CLEARLY she did not. phone people need to be able to talk in a clear tone so they can be understood. My wife hung up and called back and was on hold for 30 minutes before she hung up.