Kalie Harlow

Review of Clayton Valet

I am not sure I ll even begin to adequately convey...

I am not sure I ll even begin to adequately convey the amount of hardship our family has experienced from the poor service of this company. Principles are completely absent in the service of Clayton Valet. Not only was my car keyed during my time at Mercy while I was ill and with 4 of my children, the valet said nothing when they gave me my vehicle back and the man who drove my car was absent when I called the police to file a report. The entire driver s side of my new vehicle now has to be completely repainted. The valet showed me so much discrimination telling me that if I couldn t afford to fix the vehicle I shouldn t have bought it and wouldn t find a manager for me as I waited for nearly an hour, with my children, for someone to explain to me that they have NO cameras in the Mercy valet parking lot, leaving us paying out of pocket for damages. Was it because I am a woman? Am I to be made to feel that my voice has no authority? All I wanted was for management to simply come and speak with me about a devastating occurrence, but no. To make things even worse, we still haven t received a phone call from the company. I guess having 0 liability if you can t prove someone in the company did it and not letting individuals know that the lot they will be driving their car into isn t covered with security cameras, so there would be no way for them to find justice, is ethical. I stand appalled. I truly hope this company begins to operate in a way that shows they value their customers and not the money they make running this business. As a family owned business one would assume they would understand what this kind of damage could do to a family who has worked hard for the nicer things in their lives and tried to upkeep a spotless record so their insurance rates wouldn t have to go up.

One star, is one star too many.