Exceptionally disappointed by this company and the...

Exceptionally disappointed by this company and the way they treat people. A few months ago I sent an email to them asking for help in paying a fee that I discovered while helping my parents. I fully acknowledged that I was at fault for the fees when I accidently used the toll road while going to the airport. Since I was away at college I had no idea that they had been sending collection letters to my parent's house. $17 in fees turned into over $450. I asked if there was anything I could do to start paying back the fees. A week passed and I received a response informing me that I was charged another $100 in fees and they kindly reminded me when the toll occurred and that I needed to pay immediately. They had completely ignored me. You're not treated as a person by this company. You're just a source of revenue and nothing more.