Karen Wiltshire St. Louis

Review of Hard Rock Hotel

I had heard so much about Hard Rock cafe hotels an...

I had heard so much about Hard Rock cafe hotels and was excited to stay at this newest location in London. When you walk in the Lobby is big and bright and memorabilia of music icons are adorned behind glass displays. The staff were friendly and the wait to check in was minimal. Our check in time wasn't until 2pm, but they got the room ready early which was nice after a 6hr flight.
Room size was decent for a family of 4. We had a nice suite on the 2nd floor and the room was clean presented well. However, one cant deny a very stale/old smell when walking the halls. Im sure placing some plug- in air fresherners would correct this.

Within a couple of days we tried to call the front desk and realized our phone wasnt working. Upon further investigation, 4 there were loose wires at the end of the phone line as the phone was never connected. The staff quickly reconciled it and we were back up and running. Given that this hotel recently opened (March i believe) i assume some things get missed.

***WIFI as this hotel was very slow when we were there***

Breakfast was great and the staff seemed happy to help and always with a smile. Big thank you to Tish who was super amazing and always remembered my daughter loved pancakes for breakfast. Thank you for making her breakfast time enjoyable. Vicky was such a pleasure and always greeted us with the warmest smile in the morning. This beakfast staff runs like a well oiled machine.

We were also allowed to leave our luggage with concierge for a few days (free of charge) while we Visited Rome and Paris. Of course we had a return reservation to the Hotel, but this benefit really helped us from having to travel with so many peices of luggage.

Night life at the HRH was always buzzing with live entertainment...so never a dull moment.

Location ia truly amazing...right off of Oxford street, its in walking distance of all the shops and eateries..the subway is a 30 second walk from the hotel which connects you very conveniently to any sightseeing place you want to go. I really enjoyed the tubes in London.