NYASHA HALL

Review of DPCI - NYU Langone Medical Cen...

Terrible customer service experience@NYU Langone H...

Terrible customer service experience@NYU Langone Health on 1st and 55 Brooklyn ny !!!! I took my dad for a GI endoscopy done and a private office they advised me to go to the hospital .I went straight to NYU he got admitted . On Thursday morning I went to clean him up . While there the young man was try to take his access lines out .I informed the nurse, next the patient was complaining of hearing voices and they were there in the room ,at one time he walk to the bathroom and smile at me ,the next time they spoke to him the voices were tell him to take it out .. that went on for hours ,at one point he pull the access line out of him arm there was blood from his bed pass my dad bed out into the hallway, this when on for hours trying to stop him from taking it out and trying to keep him in bed from leaving. He wanted to leave , what became very upsetting is that my dad is 78 and has high blood pressure !he should ve never been in the same room with that patient it wasn t safe . What if I wasn t there omg .... I couldn t go to work , I stay there to watch this man and protect my dad from about 10.30am till after 2 pm the man was an in danger to himself and I felt very afraid for my dad and myself.I complained several times . At one point I was told I have to understand he s sick really! I ask for the manager , I was told she was in a meeting , by then or room was flooded with staff machines pushing Over on us .I took my dad into the hallway and stand a new nurse came and gave us chairs to sit . When the manager did come she said she would come speak to us when where back in the room . Patient relations seem concern in getting the matter resolved on the phone. I took him for a walk trying to distract him so his pressure doesn t go up! By the time they check it it was 190 over 105 I got him comfortable as I can and explain to him that he has to do some Deep breathing it will help bring his pressure down. The manager never came back never called on till I call to make a complain to patient relations.....next experience The doctors wants me to sign concent form without filling information, when he did get the procedure done the doctor didn t even came back to explain his findings and answer any questions I would ve had yet they want to discharge him telling me it s not a bother to him at this time. They are very unprofessional on the 5 floor 5508 area it s horrible!!!!