Barbara Jacobs

Review of Rio Suites Hotel

I have spent the last 4 hours trying to get my roo...

I have spent the last 4 hours trying to get my room. I finally got my keys and it was the wrong room. This is the 4th time I have come to the front desk. No one tries to help and no one cares they are wasting my time. I will NEVER stay here again. Nor will I recommend them. I am in marketing, I spend over 6 months a year in hotels. This is hands down the WORST experience I've had. There is zero customer service at this resort. I can stay in a nicer hotel for less and be treated respectfully. Definitely pass on this hotel!

*On day 2 we found unattended luggage in the park8mg garage. We reported it and no one took it seriously. It was still there several hours later. They do not care about customer safety or customer service. Best to stay somewhere else.